The Universidad Internacional Iberoamericana (UNIB) views counseling services as an essential component of its comprehensive student support system. This service is designed to promote academic retention, personal well-being, and professional development within a 100% online higher education setting.
All interventions are conducted in strict accordance with principles of confidentiality and respect for the student's dignity.
Academic Counseling and Educational Planning
The purpose of academic counseling is to support students throughout their educational journey, helping them plan and successfully achieve their academic goals.
Its main functions include:
- Educational Planning Guidance: advice on curriculum organization and making informed academic decisions.
- Online Support: assistance with developing study habits, time management, adapting to independent learning, and effectively using the Virtual Campus's technological tools.
- Academic Monitoring: early identification of students who may have difficulty keeping up with the program schedule or meeting the standards for satisfactory academic progress.
- Preventive Intervention: developing individualized action plans to promote student retention and academic performance.
Professional Counseling and Personal Support
UNIB recognizes that personal, emotional, or family-related factors can affect academic performance. For this reason, the counseling office provides a safe and confidential space to address issues that may affect a student’s well-being.
The service includes:
- Individualized needs assessment.
- Guidance for managing anxiety, demotivation, or other emotional factors.
- Development of coping strategies and decision-making skills.
- Referring students to third-party professionals when the situation warrants it, and activating institutional emergency protocols to ensure the student’s safety.
Access to the Service
The counseling services are designed to reflect the institution's technological nature and ensure ongoing accessibility.
Students can:
- Request counseling through the Virtual Campus or the PANAL system.
- Contact the institution by phone.
- Schedule virtual meetings using video conferencing tools.
- Receive in-person assistance at our offices in Puerto Rico, when necessary.
The service is provided by qualified professionals with academic training and experience in educational counseling and student support.
Comprehensive Support Approach
UNIB's counseling model combines:
- Prevention
- Timely intervention
- Ongoing monitoring
- Coordination with other academic and administrative departments
This comprehensive approach contributes to student success, reduces dropout rates, and enhances the educational experience in distance learning.